Error: Signature issues when sending XLM via Ledger Blue

Question

As the title suggests. I am trying to send XLM from my Ledger Blue via https://www.stellar.org/account-viewer/#!/dashboard . I have done this numerous times in the past and not had an issue. My firmware and software are up to date on the ledger blue. I am using Chrome. I verified the memo and address I am sending it to and I get to the screen and it says "Check the transaction using your Ledger device.

Submitting transaction to the network..." with the picture of the rocket and I click submit on the Ledger blue and then nothing else happens?

I have also had the following error:

{
  type: "https://stellar.org/horizon-errors/transaction_failed",
  title: "Transaction Failed",
  status: 400,
  detail:
    "The transaction failed when submitted to the stellar network. The `extras.result_codes` field on this response contains further details. Descriptions of each code can be found at: https://www.stellar.org/developers/learn/concepts/list-of-operations.html",
  extras: {
    envelope_xdr:
      "AAAAAN7JMvKZafqQZzRd41XrftTxZDFnFxfquZrzVf+S7c/2AAAAZAD/sl0AAAABAAAAAQAAAAAAAAAAAAAAAFy9yu0AAAACAAAAAD7iElEAAAABAAAAAAAAAAEAAAAADq+QhtWseqhtnwRIFyZRdLMOVtIqzkujfzUQ22rwZuEAAAAAAAAB0aixiYAAAAAAAAAAAZLtz/YAAABA+qSn3Z7nCjEs3qL/512XdzwHSeesRZrmYg5IWVkRfP39D07K8f4QeNnSREDpjXxT+cRUElMM6CiyrBgX1cm/AA==",
    result_codes: { transaction: "tx_bad_auth" },
    result_xdr: "AAAAAAAAAGT////6AAAAAA=="
  }
}

I was told the error (when I get it 50/50) was a "signature issue". I floated this on Reddit and tried all of the suggestions there: Swapped out USB connector cable, complete recovery mode/reboot of Ledgerblue, reinstall firmware/software, empty cache on Chrome, tried using Opera. I am using a MAC with the latest OS.

Thanks very much for any assistance you can provide!

Answer 1

I'm getting the same problem trying to send XLM via the Ledger Blue. I'm also using Chrome on macos. I tried resetting the Ledger Blue using the recovery seed but same problem. It has latest firmware and apps are latest version.

I see the rocket picture and "submitting transaction to network..." but it just hangs there. I didn't get the error message you sometimes see, but the Ledger Blue does blip and ask you to confirm again about 50/50 of the time.

I just restored my seed to my Ledger Nano S to see if it's a Ledger Blue issue, but that has the same issue too.

Answer 2

It does look like you have a bad signature. You can inspect the transaction XDR that you submitted in the Stellar laboratory: your transaction shows a red cross next to the signature, indicating it is not correct (for comparison, here's an example of one with a valid signature).

Now why is the signature wrong? That's the question. Some possibilities: the hardware may have a corrupt/incorrect secret key. Or it's not being passed to the site correctly. Or there's a bug in the site. Or you need additional signers for the operation in question. One way to narrow this down would be by using a different wallet to submit.

Answer 3

Per the docs for possible errors

BAD_AUTH: Too few valid signatures / wrong network.

This might be an issue with the Ledger Blue, but I see a commit from January that purports to fix connection issues with hardware ledger devices.