I tried to withdraw XLM from my trezorto coinspot but it did not o through. Yet your exchanged charged me 2x. Email of trezor below. I have the error message. How do I email to you.

Thank you for getting back to us.

It seems like there is an error in the stellar account viewer. To avoid unnecessary charges, I would wholeheartedly recommend you to contact the team which stands behind the development of the viewer.

Please share with them the same logs as you shared with us. They should help you with the most accurate instructions to solve your case.

​We will be eagerly waiting to hear back from you.

Best regards, Trezor Support

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Browse other questions tagged or ask your own question.