I am still waiting since 31 July . I sent two queries. I want to transfer my stellar to coinspot but it failed and your company charged me twice for the failure. Trezor said Hi Berni,
Thank you for getting back to us.
It seems like there is an error in the stellar account viewer. To avoid unnecessary charges, I would wholeheartedly recommend you to contact the team which stands behind the development of the viewer.
Please share with them the same logs as you shared with us. They should help you with the most accurate instructions to solve your case.
We will be eagerly waiting to hear back from you.